Netmarble Launcher FAQ
Customer Service
  • Netmarble Launcher
  • Downloading the Launcher
    • How to Download
    • Redirect to Microsoft Store
    • Invalid Download File Alert
    • PC Launcher Installation Size
  • Unable to Run Launcher
    • Supported OS
    • Alerts Showing Program Name
    • Unknown Error Alert
    • Update Closes Unexpectedly
    • Launcher Doesn't Automatically Launch
    • Other Issues with Launching
  • Unable to Run Game
    • Cannot Play the Game Unless Launcher is Running (Launcher Required)
    • Game Installation Error Alert
    • Insufficient Memory Alert
    • Game Doesn't Launch After Update
    • Game Doesn't Close
    • Error Occurred During Gameplay
    • Other Issues with Launching
    • Game Service Restriction Alert
  • Log In Using Launcher
    • Manage Linked Accounts
    • Multiple Logins Using Launcher
    • Stay Logged In
    • Unable to Switch Accounts or Log Out Within PC Game Client
    • Auto Logout
  • Log In Using PC Game Client
    • Changing which Account is Linked to a Game
    • Notes on Linking Accounts to Games
    • Email Account
  • Email Account
    • Cannot Verify Email
    • "Unauthorized Access" Mail
    • Lost Email Account
    • Forgot Email Account Password
    • Dormant Email Account
  • Remote Service
    • Remote Service
    • How to Use the Remote Service
    • Cannot Use the Remote Service
    • Turning On the Remote Service
    • Error When Turning On the Remote Service
    • Cannot Turn Off the Remote Service
    • Netmarble Connect
  • PC Pre-registration
    • About PC Pre-registration Rewards
    • Deleting Launcher During Participation
    • Automatic Installation
    • Automatic Installation Failure
  • Using Other Services
    • Registering Coupons
    • PC Purchases
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Unable to Run Launcher

PreviousPC Launcher Installation SizeNextSupported OS
Supported OS
Alerts Showing Program Name
Unknown Error Alert
Update Closes Unexpectedly
Launcher Doesn't Automatically Launch
Other Issues with Launching