Other Issues with Launching

Netmarble Launcher keeps failing to launch.

Method 1. Adjust Windows permissions and relaunch the Netmarble Launcher.

• There may be an issue with Windows permissions that prevents the launcher from working properly.

• Please change your settings as described below and try running the Netmarble Launcher again.

[Solution]

1. Right-click on the Netmarble Launcher desktop icon > Click [Properties].

2. Click on the [Compatibility] tab within the properties screen.

3. In the "Settings" section, click the check box "Run this program as an administrator," then click [Apply].

Method 2. Run Compatibility Troubleshooter

• If you are still unable to launch the Netmarble Launcher after trying the first method, please try running the compatibility troubleshooter.

• Please follow the steps below.

[Solution]

1. Right-click Netmarble Launcher > click Properties.

2. Click the Compatibility tab at the top of the window.

3. Click "Run compatibility troubleshooter" at the top of the window.

4. Click "Try recommended settings."

5. Click the "Test the program" button in the pop-up, then click "Next."

6. In the resolution pop-up, click "Yes, save these settings for this program."

※ If you are still unable to solve the problem, please contact Customer Service for 1:1 support. (Customer Service: https://help.netmarble.com/ )