# Other Issues with Launching

### Method 1. Adjust Windows permissions and relaunch the Netmarble Launcher.

* There may be an issue with Windows permissions that prevents the launcher from working properly.
* Please change your settings as described below and try running the Netmarble Launcher again.

#### \[Solution]

1. Right-click on the Netmarble Launcher desktop icon > Click \[Properties].
2. Click on the \[Compatibility] tab within the properties screen.
3. In the "Settings" section, click the check box "Run this program as an administrator," then click \[Apply].

<figure><img src="/files/hLE4gOO9qjBlj3pUYP5W" alt=""><figcaption></figcaption></figure>

### Method 2. Run Compatibility Troubleshooter

* If you are still unable to launch the Netmarble Launcher after trying the first method, please try running the compatibility troubleshooter.&#x20;
* Please follow the steps below.

#### \[Solution]

1. Right-click Netmarble Launcher > click Properties.&#x20;
2. Click the Compatibility tab at the top of the window.&#x20;
3. Click "Run compatibility troubleshooter" at the top of the window.&#x20;
4. Click "Try recommended settings."&#x20;
5. Click the "Test the program" button in the pop-up, then click "Next."&#x20;
6. In the resolution pop-up, click "Yes, save these settings for this program."

※ If you are still unable to solve the problem, please contact Customer Service for 1:1 support. (Customer Service: <https://help.netmarble.com/> )


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