# Other Issues with Launching

### Method 1. Adjust Windows permissions and relaunch the Netmarble Launcher.

* There may be an issue with Windows permissions that prevents the launcher from working properly.
* Please change your settings as described below and try running the Netmarble Launcher again.

#### \[Solution]

1. Right-click on the Netmarble Launcher desktop icon > Click \[Properties].
2. Click on the \[Compatibility] tab within the properties screen.
3. In the "Settings" section, click the check box "Run this program as an administrator," then click \[Apply].

<figure><img src="https://4179454736-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqRzUPOs0L2bGk4Y888a0%2Fuploads%2FWMroiwPPIxLHIMdozB2p%2F2-6-1.png?alt=media&#x26;token=ecee62b6-e74d-4ed6-9097-199ee0048d7f" alt=""><figcaption></figcaption></figure>

### Method 2. Run Compatibility Troubleshooter

* If you are still unable to launch the Netmarble Launcher after trying the first method, please try running the compatibility troubleshooter.&#x20;
* Please follow the steps below.

#### \[Solution]

1. Right-click Netmarble Launcher > click Properties.&#x20;
2. Click the Compatibility tab at the top of the window.&#x20;
3. Click "Run compatibility troubleshooter" at the top of the window.&#x20;
4. Click "Try recommended settings."&#x20;
5. Click the "Test the program" button in the pop-up, then click "Next."&#x20;
6. In the resolution pop-up, click "Yes, save these settings for this program."

※ If you are still unable to solve the problem, please contact Customer Service for 1:1 support. (Customer Service: <https://help.netmarble.com/> )