> For the complete documentation index, see [llms.txt](https://launcher-docs.netmarble.com/faq-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://launcher-docs.netmarble.com/faq-en/launcher-launch/freeze.md).

# Launcher Freezing Issue

* In some environments, the launcher may freeze during an update.
* If the issue persists, please reinstall the launcher by following the steps below.

#### \[Solution]

1. Download the launcher installer
   * Select and download the file that matches your launcher.
   * <mark style="color:red;">⚠️ You do not need to uninstall the launcher or the game.</mark>

{% hint style="info" %}
Launcher Download Links

* [Netmarble Launcher](https://ntiny.link/launcher_download)
  {% endhint %}

2. Run the launcher installer
3. Launch the game
   * Netmarble Launcher
     * After reinstalling, you can access the game screen directly.
   * GPG / Epic Netmarble Launcher
     * Please restart the game through the brand website, Google Play Games, or Epic Games Launcher.