Other Issues with Launching

The game keeps failing to launch.

[Solution]

1. Update to the latest version of Windows

   • Some games and AMD Radeon drivers use the Microsoft .NET Framework, which requires the latest Windows updates.

   • Please visit Microsoft Windows Support to make sure you have the latest version of Windows, and if not, please proceed to update your Windows version.

2. Update your drivers to the latest versions

   • Make sure that the various components of your computer (e.g. graphics card, sound card, etc.) are using the latest drivers.

3. Close programs other than Netmarble Launcher

   • The game may not run normally due to multiple programs running at the same time or due to the influence of certain programs. If you are experiencing problems, please refer to the items below to shut down other programs and try running the game again.

     1. Antivirus programs

     2. Virtual private network (VPN) programs

     3. Anti-spyware programs

     4. Firewalls and security applications

     5. Peer-to-peer clients and file sharing programs

     6. FTP and web server applications

     7. IP filtering/blocking programs

     8. Download accelerators and management programs

4. Check gameplay specifications

   • If the minimum specifications are barely met or not met, you may experience performance and execution issues when playing the game.

   • Please check your PC's specifications against the PC version requirements provided on the game's official site.