# Other Issues with Launching

#### \[Solution]

1. Update to the latest version of Windows
   * Some games and AMD Radeon drivers use the Microsoft .NET Framework, which requires the latest Windows updates.
   * Please visit [Microsoft Windows Support](https://support.microsoft.com/windows) to make sure you have the latest version of Windows, and if not, please proceed to update your Windows version.
2. Update your drivers to the latest versions
   * Make sure that the various components of your computer (e.g. graphics card, sound card, etc.) are using the latest drivers.
3. Close programs other than Netmarble Launcher
   * The game may not run normally due to multiple programs running at the same time or due to the influence of certain programs. If you are experiencing problems, please refer to the items below to shut down other programs and try running the game again.
     1. Antivirus programs
     2. Virtual private network (VPN) programs
     3. Anti-spyware programs
     4. Firewalls and security applications
     5. Peer-to-peer clients and file sharing programs
     6. FTP and web server applications
     7. IP filtering/blocking programs
     8. Download accelerators and management programs
4. Check gameplay specifications
   * If the minimum specifications are barely met or not met, you may experience performance and execution issues when playing the game.
   * Please check your PC's specifications against the PC version requirements provided on the game's official site.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://launcher-docs.netmarble.com/faq-en/game-launch/8.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.