# Email Account

### I don't see a verification email after registering.

* Depending on the email service you are using, it may take a few minutes to an hour or more for the verification email to arrive.
* If you request verification emails repeatedly, the first ones to arrive may expire, and you may have to request another. To prevent this, please wait until you receive the email before proceeding with the registration.

### I received an email that says "Unauthorized access" while trying to register with my email.

* You may receive this message if you request verification emails too often, causing the earlier ones to expire.
* If you've requested to receive a verification mail once, please wait until you receive it.

### I lost my email account. What do I do?

* You can find your lost email account by using your recovery email or registered mobile number.
* If you forgot your recovery email account or cannot access it, please contact Customer Service. (Customer Service: <https://help.netmarble.com/>)

### I forgot the password to my email account. What do I do?

* Reset your password using the email account password reset.

### My email account is dormant. What do I do?

* If the email account is registered with the launcher, it will be no longer dormant once you log in to the launcher
* If the email account is linked to a game, it will be no longer dormant once you use it to sign into the game.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://launcher-docs.netmarble.com/faq-en/game-login/email-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.