Email Account

A problem has occurred with the linked email account.

I don't see a verification email after registering.

• Depending on the email service you are using, it may take a few minutes to an hour or more for the verification email to arrive.

• If you request verification emails repeatedly, the first ones to arrive may expire, and you may have to request another. To prevent this, please wait until you receive the email before proceeding with the registration.

I received an email that says "Unauthorized access" while trying to register with my email.

• You may receive this message if you request verification emails too often, causing the earlier ones to expire.

• If you've requested to receive a verification mail once, please wait until you receive it.

I lost my email account. What do I do?

• You can find your lost email account by using your recovery email or registered mobile number.

• If you forgot your recovery email account or cannot access it, please contact Customer Service. (Customer Service: https://help.netmarble.com/)

I forgot the password to my email account. What do I do?

• Reset your password using the email account password reset.

My email account is dormant. What do I do?

• If the email account is registered with the launcher, it will be no longer dormant once you log in to the launcher

• If the email account is linked to a game, it will be no longer dormant once you use it to sign into the game.