Netmarble Launcher FAQ

Customer Service

Netmarble Launcher
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Remote Service

Cannot Use the Remote Service

I can't use remote service on Netmarble Connect.

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Last updated 3 months ago

If you are unable to use the Remote Service, please check that all 3 conditions below are met.
If you have met all of the conditions below and the error still continues to occur, please contact the customer center for 1:1 support. (Customer service: )

[Conditions for Remote Service]

You are logged in to Netmarble Connect and the game on the Launcher with the same account.
The launcher's remote setting is set to 'ON'.
Netmarble Connect device registration is complete.

https://help.netmarble.com/