# Alerts Showing Program Name

* If the launcher fails to run and you receive a Windows system error (Visual C++ Runtime, DirectX, etc.), the files required to launch a game may be missing or corrupted.
* If an error occurs, you can manually install the Microsoft program package to launch the game.
* Please see below for a possible solution.

#### \[Solution]

1. In the case of a Visual C++ or DirectX system popup, <mark style="color:red;">click the "Settings" icon at the top of the launcher.</mark>
2. Click the <mark style="color:red;">"Archive"</mark> menu in the settings popup and go to the program's download link.&#x20;
3. Install the program, then run the launcher again.

※ For Windows x86 users getting Visual C++ errors, please make sure to download the x86 version.

<figure><img src="/files/LQ8fNMlpqMUBfVaLp1cL" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://launcher-docs.netmarble.com/faq-en/launcher-launch/2.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.