Netmarble Launcher FAQ
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  1. Unable to Run Launcher

Alerts Showing Program Name

The launcher won't run, and I see a system error popup with the program name.

PreviousSupported OSNextUnknown Error Alert

Last updated 3 months ago

  • If the launcher fails to run and you receive a Windows system error (Visual C++ Runtime, DirectX, etc.), the files required to launch a game may be missing or corrupted.

  • If an error occurs, you can manually install the Microsoft program package to launch the game.

  • Please see below for a possible solution.

[Solution]

  1. In the case of a Visual C++ or DirectX system popup, click the "Settings" icon at the top of the launcher.

  2. Click the "Archive" menu in the settings popup and go to the program's download link.

  3. Install the program, then run the launcher again.

※ For Windows x86 users getting Visual C++ errors, please make sure to download the x86 version.